Q: I am a patient of a physician at HIMG, and recently received a statement which I have questions about. Who should I contact?

A: You should contact the HIMG billing department at (304)528-4605 where a representative of HIMG will be happy to assist you. To allow them to more quickly assist you, please have your statement in hand when calling.

Q: I would like to make a payment on my account, but have lost my statement.  Where do I mail my payment, and to whom do I make the check payable?

A: You may mail your check, payable to 'HIMG', to:

HIMG

ATTN: Accounts Receivable

1115 20th Street

Huntington, WV 25705

Please never send cash payment via postal mail.  

Q: I was recently in the hospital, and my primary physician does not work for HIMG.  After getting out of the hospital, I received a bill from HIMG.  Why am I being billed by HIMG if my primary physician does not work for HIMG?

A: During a hospital stay, patients are often seen by more than one physician, and certain tests performed may require review by physicians other than your family physician.  A bill from HIMG would most likely be for such a service.  If you wish for a more detailed explanation, specific to your case, please call our billing department at (304) 528-4605.

Q: If I am seen as a patient at HIMG, will you bill my insurance?

A: HIMG will bill any insurance plan that you present a currently valid card for at the time of service. HIMG does require a copy of your insurance card at each visit, to help us maintain up to date insurance records for your account, and to avoid issues with your insurance company.

Q: Who in the office determines what I will get charged for?

A: At HIMG, the provider decides the appropriate level of service to bill for. This determination is based on a number of factors including the severity of the patient's condition, the number of body organs effected by the condition, time spent face to face with the patient discussing their condition as well as time spent reviewing and analyzing the patient's clinical information.

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A: HIMG welcomes new patients, and their families.  To begin seeing a physician, simply call (304) 528-4600 and indicate you would like to initiate care with an HIMG physician.

Q: I called HIMG to get information about a family member and was told that I’m not authorized to secure that type of information. Why is that?

A: Patient confidentiality is a very high priority at HIMG.  In an effort to ensure that patient information is private and secure, patient accounts may only be discussed with the patient themselves, unless HIMG has received direct authorization from the patient that HIMG may discuss their account with another person.  When a patient makes such an authorization, a specific person must be named (for instance the patient cannot authorize 'my family', but can authorize 'my wife, Jane Doe'.  No exceptions will be made to this rule.

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Q: I am not a physician and would like to apply for employment at HIMG, who do I contact?

A: HIMG is always seeking to expand its team with positive, energetic, patient oriented staffers.  If you meet those criteria, there are several options: You may attend one of our job fairs which are advertised locally; you may contact Human Resources at 304.528.4609; email your interest to hr@uhswv.com; or, you may simply fax your resume with cover letter to 304.399.0102.

Q: I am a physician and would like to apply for employment at HIMG, who do I contact?

A: Physicians wishing to explore employment opportunities with HIMG are encouraged to both visit our Professional Opportunities page and to contact our Physician Recruiter, Sandee Franklin via telephone at (304)528-4657, or via email at sfranklin@uhswv.com.

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Q: I was under the care of a HIMG physician many years ago, and that physician has since retired, moved from the area, or left the practice.  What steps do I need to take to re-establish care with an HIMG physician?

A: If you were followed by an HIMG physician at some point, and would like to once again become a patient of one of our physicians, we welcome your return.  To re-establish care, you simply need to follow the steps listed above for establishing care as a new patient, but be sure to indicate you already have an account with our group.

Q: I have read  that there is a specific type of lab test I should have done for someone my age. Can I come to your facility and have someone perform that test, without seeing a physician?

A: All medical testing must be ordered by a physician, nurse practitioner, or physician's assistant. To have a medical test performed at HIMG, the medical professional ordering the test does not have to work for HIMG, but HIMG must have an order from a physician to perform the test.

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